Shipping Info, Returns, Exchanges & Product Issues

 

PLEASE ALLOW 1–2 BUSINESS DAYS FOR YOUR ORDER TO PROCESS BEFORE SHIPPING.

WHEN ENTERING YOUR SHIPPING ADDRESS, PLEASE MAKE SURE ALL INFORMATION IS CORRECT. IF YOU LIVE IN AN APARTMENT, UNIT, OR SUITE, PLEASE INCLUDE THAT NUMBER. MISSING OR INCORRECT ADDRESS DETAILS MAY CAUSE YOUR PACKAGE TO BE RETURNED TO SENDER.

ONCE YOU RECEIVE YOUR TRACKING NUMBER, PLEASE ALLOW 1–2 BUSINESS DAYS FOR TRACKING TO UPDATE IN THE CARRIER’S SYSTEM. TRACKING MAY NOT UPDATE IMMEDIATELY AFTER IT IS SENT.

SHIPPING USUALLY TAKES 3–4 BUSINESS DAYS, BUT DELAYS CAN HAPPEN. PLEASE UNDERSTAND THAT WEATHER, CARRIER ISSUES, HOLIDAYS, AND OTHER SITUATIONS OUTSIDE OF OUR CONTROL MAY AFFECT DELIVERY TIMES.

THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.

 

Returns, Exchanges & Product Issues - PLEASE READ CAREFULLY

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES.

IF YOUR ORDER ARRIVES DAMAGED, PLEASE TAKE CLEAR PICTURES OR RECORD A VIDEO AS SOON AS YOU OPEN THE PACKAGE AND SEND PROOF RIGHT AWAY. IF PROOF IS PROVIDED, WE WILL REVIEW THE ISSUE AND MAY REPLACE THE DAMAGED VIAL/ITEM.

IF NO PROOF IS PROVIDED, THERE IS NOTHING WE CAN DO.

IF YOUR PACKAGE WAS DAMAGED BY THE SHIPPING CARRIER, PLEASE FILE A DAMAGE CLAIM WITH THE CARRIER FIRST. CARRIER REIMBURSEMENT MAY COVER UP TO $100 MAX. IF APPROVED AND THERE IS STILL A REMAINING BALANCE, WE MAY HELP COVER THE DIFFERENCE.

IF YOU RECEIVED THE WRONG ITEM OR ARE MISSING AN ITEM, PLEASE CONTACT US RIGHT AWAY WITH YOUR ORDER DETAILS SO WE CAN REVIEW AND CORRECT THE ISSUE.